Two blog posts in one day, I think I deserve some kinda award.
So, T-Mobile sucks. All two of you who read this have heard me whine on at length about AT&T and how much they suck; well – while T-Mobile sucks somewhat less, they still suck.
About 6 months ago I went shopping for cellphone service that had no contractual obligation. I ignored AT&T and checked with Verizon, Sprint, and T-Mobile. There’s definitely some kind of price fixing going all, since they were all in the same range, though each had some gimmick they tried to say distinguished them from the pack. Maybe it was 50 extra minutes, or roll-over minutes, or some other silliness; but they all came out at $60/month. I am a state employee and they each offered some percentage discount for my being that, but it made no substantial difference. I ended up going with T-Mobile since I’d read a survey that said they had the best customer service (but this was not my experience).
I bought a phone and argued the salesman past selling me on a contract plan. Only after I convinced him that I was not going to buy a contract from him did he reveal that contract plans cost $10 per month more than month-by-month plans anyway. What a rip-off. For a 2-year contract they charge you an extra $240 for your “free” phone. I shoulda assumed at that point that something else was hidden.
They guy took a copy of my state ID, and I was supposed to get 12% off my monthly bill – though he did tell me it would take a month or two to kick in, but I would receive full credit. On my fifth bill (yeah, I’m slow) I noticed that I was still getting charged the full rate, with no discounts. This weekend I went into the T-Mobile store in Nampa, ID and asked them to please fix the bill and credit me for the past months of service. After some checking they declared that there was no discount on the month-to-month plan, since it was so cheap anyway. At that point I told them to cancel my account. After he fled for a 5-minute meeting with the manager, the salesman came back to tell me that he really wished I would stay with T-Mobile, and could I not recognize that I was getting such a good deal? I didn’t respond and stared at him until he became uncomfortable.
He told me that he was not able to close an account, but that I would have to call customer service to cancel. I did. The interesting thing was, after a few minutes with customer service on the phone – once they realized that I really was going to cancel, I was told that if I would hold on for two minutes that they might be able to override my plan details to give me the discount from now on. I declined. I do not give rip-off companies a second chance. So, forget the phone number you have for me.
I am running out of options. I hate AT&T and now T-Mobile is on the don’t-buy list. I’m not a huge fan of Verizion, though they are not completely off the list, and Sprint will not sell month-to-month plans. So, now I am carrying a pay-as-you-go cellphone, and I am thinking I might kind of like that. One of the down sides is that the actual phones are really cheap since they are essentially disposable. The first one I got goes into sleep mode and will not wake up, from time to time, until I remove and replace the battery. I am working with TracFone tech support on the issue. I would just go exchange it, but I want to make sure my minutes move over to a new phone.
Anyway, long story short (too late), watch our for AT&T because both the phone service and their customer services sucks. And now watch out for T-Mobile though their service and customer service seems ok, they have no hesitation about lying about their deals and costs.


