I posted a few weeks ago that these days it’s cheaper to buy a pre-built, or at least semi-pre-built computer, as opposed to buying the bits and assembling them. I was wrong. The machine I got from Ascendtech.us had some problems, so I tried to rebuild it. During that process I discovered that they had used incredibly shoddy parts, worse than I’ve ever seen. So far I have spend an additional $335 just trying to get the thing up to a decent level of functionality. By the time I am done, the only part of the computer that I’ll have left from the original one I bought from Ascendtech, is the CPU. I’m going to rant for a while about all the problems, then I am going to link this post in a bunch of computer building forums in hopes of warning others off from using Ascendtech.
The Case
The case the computer was built in was my first clue that Ascendtech.us uses bad parts. In their defense, I did not pay for any kind of case upgrade; excuse me for assuming that a custom PC builder would use a minimally-functional case as their base model. It was made from thin cheap metal, with almost no ventilation for air flow. In fact, the only air intake was through the power supply unit (PSU). I paid for two case fans for additional venting (more on that later) and they were both set up to exhaust air out of the case. One vented out the back, and one vented from the side near the back. So air was being pulled in from the back, and send out the back, resulting in little/no airflow over the CPU, RAM, or drives. Between that and the fact that it would bend out of shape if I looked at it cross-eyed, the case was pretty bad.
Then, to add insult to injury, the front ports (USB 2.0 and audio) didn’t work. Upon investigation I discovered that the ports had been anchored in to place by someone wielding a hot-glue gun. I mean, wow, I’ve never seen such shoddy workmanship in computer components before. As you might expect, the glue was a poor anchor. So, when I tried to stick a headphone jack into the audio port, it would push the port back in to the computer so far that the jack would not be able to pick up an audio signal. When I tried to plug a USB device into the front ports, it would short something out and reboot the computer.
This finally drove me to buy a new case for the computer. When I tried to move the guts over to the new case, the real troubles started.
Power Supply Unit
I paid extra for a 650w PSU upgrade from Ascendtech.us, selecting the unit that had the “recommended” tag by it. After working with it for a while, I have to assume that Ascentech.us bases their “recommended” choices on what will get them the most profit, as opposed to what will be the best component. The PSU is unbranded and old old old. And even by old standards, it was junk. I think someone sold Ascentech.us a warehouse full of these things (since no customer would buy one if they could see the part first) which Ascentech.us now sells to unsuspecting buyers over the internet.
For starters, the power cables are a bit short; this means that using a real mid-tower case (not the POS case Ascentech.us bills as “mid-tower” but is about 2mm bigger than a mini-tower) the cables are not long enough to reach all the power sockets. Also, the hard and optical drives have to be installed near each other and close to the PSU, otherwise the cables won’t reach them either. Speaking of drives, and I think I mentioned this earlier, the PSU had only two Serial ATA connectors. This means one hard drive and one CD drive is the max. Ten years ago that might have been reasonable, but not today. And speaking of not-enough-cables, there is only one 6-pin 12v power connector. Current motherboards require one, and most current video cards require one. I had to buy a few adaptors to make it work, but I was kind of able to get it to a minimum functional level in the old mini-case. But now, no luck.
The Motherboard
This was mostly my fault, I should have done a lot more research on the mobo before I ordered it. Turns out Ascentech.us sold me a micro-ATX mobo instead of a regular ATX. Again, just cheap. As I was trying to wire it into my new case, I found all sorts of missing bits, like no USB3.0 connector for the front ports, slots for only two case fans, and a dire shortage of expansion slots.
Again, this was mostly my fault. Unlike the case, PSU and fans, Ascentech.us actually told me the model of mobo they were selling me, and I didn’t do enough research to see that they were flogging junk.
Fans
As I was pulling the guts out of the old case and trying to make them work in the new case (I wasn’t able to by the way), I took a good look at the CPU fan and got really mad. I paid extra for an “Ultra high-speed, quite run CPU cooler” and Ascentech.us gave me the stock CPU fan that ships with the CPU. This is flat-out fraud, and I have contacted them demanding a refund of the extra I paid for a good fan. Of course, it’s possible that Ascentech.us re-sells the free fan that come with the CPU as an “upgrade” and if I’d not paid for the upgrade they would have installed something made from Tinker Toys. Either way, this is bad business practice.
I mentioned the case fans a bit earlier, and this is another place where Ascentech.us skimps. I paid extra for fans, but just got the regular models – no upgrades. I expected even the base model to be a semi-decent fan, but they are the cheapest ever made. I’ve never seen fans this poorly made before.
——end rant about specific parts——
Anyway, I am 100% unhappy with my experience with Ascentech.us, and will spread the word wherever I can to try to keep others from buying from them. I recently bought individual components (good ones) and built Amy a computer, and it cost the same as the one I bought from Ascentech.us – but all the parts are rock-solid.
If you’re looking for a custom-built computer, you should probably go with one of the more reputable (though much more expensive) places like ibuypower.com, or CyberpowerPC.com. But you’re going to pay $400 – $500 more than just buying the parts and building it yourself. Granted, you’ll get some newer parts, but why bother when you can buy 1-year old parts for 25% of the cost.
——– Update December 19, 2011 ———
I contacted Ascendtech.us to see if their customer service was any good, here’s a hint; it’s not. Below is the emails. Oh well, live and learn I guess. I will continue linking this post in every forum I can find through Google searches like “custom pc builder,” and “hand built pc.”
From: Mitch Scoggins
Sent: Friday, December 16, 2011 7:48 PM
To: support@ascendtech.com
Subject: Order #: 316963
I am having the rebuild the computer I bought from your since the case was of such poor quality as to be nearly useless. The power supply is also a piece of junk.
However, the reason I am writing is that I paid for a “HIGH SPEED – HEAVY DUTY QUIET RUN COOLER” as part of my order, and as I am rebuilding my machine I see I have the stock came-in-the-box-with-the-CPU fan.
I expect a refund for the upgrade cost of the fan.
There isn’t much I believe I can do about the useless case and way-outdated PSU, other than make sure I make my thoughts known on every forum I possibly can. But selling me an upgraded CPU fan then giving me a stock fan, that’s fraud.
***********
From: “support@ascendtech.com”
To: ‘Mitch Scoggins’
Sent: Monday, December 19, 2011 11:35 AM
Subject: RE: Order #: 316963
Hello
I’m sorry, there seems to be a little confusion here
Retail CPU’s do come with heatsink/fans, but OEM CPU’s do not
You purchased a OEM cpu here,,, not a retail heatsink/fan
On the page you ordered from, you can choose different heatsink/fans
The cheapest one being about $5,,, the next up, is about $7, and the one you chose, was about $14
Are you saying we sent you the $5 or $7 heatsink/fan ?
As for the rest, the case you chose, was about $30, and the PSU was about $29
On our website, you can look at or choose many different cases, starting at the $30 case you chose, and going up to cases that cost a couple hundred dollars
So again, are you saying the case,,, even though it was the cheapest we sell,,, was not worth $30, and the PSU etc ?
If so, were very sorry you feel that way, but as the invoice explained, we do need to be contacted within 3 days of receiving an order, to be made aware of any discrepancies etc
At this time, it is past 30 days
Thank you,
Steve
Ascendtech Tech Support
Service: (216) 458-1101
Support: (216) 458-1104
Fax: (440) 946-1101
website: www.ascendtech.us
_________________________________
From: Mitch Scoggins
Sent: Monday, December 19, 2011 7:18 PM
To: support@ascendtech.com
Subject: Re: Order #: 316963
After the experience I’ve had with AscendTech to-date, I really didn’t expect much from my customer service contact attempt.
CPU – I don’t doubt it was OEM, but the fan on it is the exact same fan as I got in a retail i5 CPU box. Which means that your 3-steps-up-from-base (which incidentally looks nothing like the picture linked on your website) is the stock Intel cooler. It’s indicative of overall system quality when the stock fan is three steps above minimum.
Case – The front ports were partially anchored with a hot glue gun, yikes. When I tried to stick a 3.5mm audio jack in there, it pushed the panel back into the case so far that I couldn’t get an audio connection. When I tried to insert a USB device, it shorted-out and rebooted the computer. It was so poorly made that it bent during shipping, and so poorly ventilated that air was both coming and and going out the back, which no front-to-back airflow. Yes I am saying that it is not worth $30, it’s worthless.
PSU – Had only 2 SATA power connectors. Yes your site does say this, but I did not even think to check because who sells a PSU these days with only 2 SATA connectors, especially when you’re selling a motherboard with no IDE slots? Every drive is SATA now. Also, there was only one 6-pin 12v connector (not mentioned on your website), and most decent video cards need one now – in addition to the one that plugs into the mobo. Third, the cables are are super-short, which makes wiring inside a real mid-tower case (not the one you sold me) impossible.
I have removed and thrown away every part you sold me (don’t get me started on the piece-of-junk case fans) keeping only the CPU, and have totally rebuilt the machine using decent parts. I had little doubt that I’d not get any kind of refund from you, but I wanted to give you a chance. I will continue my mission to post my complaints in every forum I can find through Google searches like “Custom built PC,” and “pc builder.” I just hope I can save one or two people somewhere from buying from your store.
From: “support@ascendtech.com”
To: ‘Mitch Scoggins’
Sent: Tuesday, December 20, 2011 11:15 AM
Subject: RE: Order #: 316963
Hello
When you received the parts
You could have easily called or emailed, explained that didn’t like them, want them, etc. And returned them for refund [Mitch's Note: You will notice that they made no mention of refund in my first email, only when I said I'd tossed the items]
No problems, no questions [I believe this statement about as much as I believe the world is flat]
I’m sorry that you instead decided to keep them, throw them away, email us a month later, etc
But we really arent [sic] responcable [sic] for that
Our return policy clearly states, that if there are any discrepancies, that you need to inform us within 3 days [Mitch's Note: The return policy is stated on the invoice so you find out about the 3-day thing after you buy something from them, it is nowhere to be found on their "terms of sale" section: http://www.ascendtech.us/terms.aspx#return, here it only says 30-days. Thieves]
And that returns, must be made, within 30 days [Mitch's Note: Even today (Dec 22) is not 30 days past the point I received my order, but they started counting the days I placed my order, never mind that they took 13 days to ship it.]
I’m sorry, but its that simple
If you feel you need to be vindictive, then I guess that’s your choice [you say "vindictive" I say "word to the wary"]
Thank you,
Steve
Ascendtech Tech Support
Service: (216) 458-1101
Support: (216) 458-1104
Fax: (440) 946-1101
website: www.ascendtech.us
Operating Hours: Mon – Fri 9AM – 6PM Est
**************************************end email chain************************
I am not going to email them back, they’re crooks and I know I’ll never get anything out of them.